Shipping & Returns Policy

Effective Date: 17th April 2025 

Last Updated: 17th April 2025

Thank you for shopping with Bandie.co.uk. We’re committed to getting your order to you as quickly, reliably, and fairly as possible. Please read our shipping and returns policies below.

 

Shipping Policy

We aim to get your Bandie to you quickly and reliably. Below are our standard shipping options and policies.

Processing Time:

Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking once your order ships.

Shipping Options & Rates (UK):

Standard Delivery (Royal Mail 2nd Class):

• 1 Band: £0.85
• 2 Bands: £1.15
• 3 Bands: £1.55

Express Delivery (Royal Mail 1st Class):

• 1 Band: £1.35
• 2 Bands: £1.60
• 3 Bands: £1.95

We would love to help you place an order for more than 5 bands, to discuss a larger order please email support@bandie.co.uk

Lost or Delayed Packages:

If your order is delayed or missing, contact us at support@bandie.co.uk

We’ll do our best to help resolve the issue quickly.

 

Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not, here’s how we can help:

30-Day Refund Guarantee  

You may request a full refund within 30 days of receiving your wristband, provided the item is:

– Unused  

– Undamaged  

– In its original packaging

 

Exclusions  

Due to the nature of our product:

– We do not accept returns or offer refunds on wristbands that have been customized or encoded with personal information (e.g., names, contact details, medical data).

– Used wristbands cannot be refunded due to hygiene and safety reasons.

 

Defective or Incorrect Items  

If you receive an item that is faulty or not what you ordered:

– Contact us within 7 days of delivery

– Provide a clear photo and your order number

– We will offer a replacement at no additional cost

 

Return Process  

To request a return or refund:

1. Email us at support@bandie.co.uk with your order number and reason for return

2. We will respond with return instructions if applicable

Return Shipping Costs

– Customers are responsible for return shipping costs unless the item was defective or incorrect

– We recommend using a tracked service, as we are not responsible for lost returns

 

Contact Us

If you have questions about shipping, returns, or anything else, please don’t hesitate to reach out:

Email: support@bandie.co.uk